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If you are looking for an immediate response to your query, try glancing through the answers to the most Frequently Asked Questions below.

Q. My password is not working

A. Please note all passwords are case sensitive.

Q. I have forgotten my ISAF Sailor User ID and password

A. Click here if you have forgotten your password. You will be required to enter your registered email address. An email will then be sent to you with a new password.

If you no longer have access to your registered email address, please click here to contact ISAF.

Q. I have not received my activation email

You should receive you activation email shortly after registering. However some email clients can delay the email by up to 48 hours. If 48 hours after submitting your registration for ISAF Sailor, you have not received your activation email, please click here to email ISAF.

Q. I have changed my email address & wish to change my details

A. Logon to the ISAF Sailor, by entering your ISAF Sailor ID and password, and then click the blue 'Account Details' box.

Please note, on your Sailor Biog page there is also space for a Public Email address.

Q. I have more than one ISAF Sailor ID?

A. If you have registered more than once and need to delete a subscription, please click here to contact ISAF, giving the ISAF Sailor ID, password, and answer to the secret question and the ISAF Secretariat will delete that ISAF Sailor ID.
Q. Why does ISAF need my email address?

A. So that ISAF can contact you, keep you informed of developments via ISAF Sailor, and if you have registered to receive email Services, so that these can be sent to you. You should note that ISAF will not publish your email address. Email addresses will only be published if you have submitted such information on Your Biography or on your profile on the ISAF Sailors' Forum.

Q. How do I add an image to my biography?

A. Firstly you can add unlimited mugshot and action images. Photos can be uploaded on your Sailor Biog page.

Click blue 'Edit Details' button and then click on the 'Images' tab. At the bottom of the screen you can upload new images to your Sailor Biog.

Images should be either .jpg or .gif format. Note the sizes for the main image (to the left of your name) is 240 by 240 pixels.

Please note that you can only upload images with the consent of the the originating photographer and which are royalty free.

Q. What information that I submit will be published by ISAF?

A. The Terms and Conditions clearly set out what information will be published for each part of the ISAF Sailor. As part of the process of registering to ISAF Sailor you agreed to accept these Terms and Conditions.

Q. Somebody has registered using my name and is pretending to be me

ISAF is unable to stop anybody registering under a false name, or another person's name, although such action is clearly in contravention of the ISAF Sailor Terms and Conditions. However, if such behaviour is taking place, then ISAF will take every step to stop it. If you believe somebody is registered on ISAF Sailor and using your identity, please click here to contact ISAF giving details and ISAF will respond within three business days.

Q. Who is entitled to use and register as an ISAF Sailor?

A. Anybody can register on ISAF Sailor, whether a top international sailor who wishes to utilize all the services offered, or an individual who just wants to subscribe to receive email services, or an individual who wishes to just complete the initial ISAF Sailor registration to keep informed of ISAF Sailor developments. It is a service aimed at all levels - and you subscribe to what you want.

Q. I wish to make a complaint about a posting on the Forum?

Please click here to email your complaint to ISAF including details of why you wish to make a complaint and how ISAF can contact you.

Q. The ISAF Sailor sounds pretty good. What's the catch?

A. There is no catch. ISAF's aim is to provide a service to sailing, and we hope that the ISAF Sailor, both now and as its services expand, will provide a beneficial service, to sailors, event organizers, media and all persons interested in the sport of sailing.

Q. Further Information

We regularly update the answers to the most frequent questions asked. If you are sure your question is not answered above, have a query about the ISAF Sailor Terms and Conditions, or would like to make a suggestion to improve the service, please click here to contact the ISAF Sailor support team. We aim to answer your query within three business days.

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